Minggu, 27 November 2016

Requesting Service and Reservation Confirmation Letter

1. Requesting Service 

Eva Riana
Double Tree by Hilton Hotel
30 Viva Street
London, 6BH 11CH


Dear Ms. Riana :

I am writing to request the use of your conference facilities for a seminar. We are planning seminar at Double Tree by Hilton Hotel, related to the application and installation of the latest technology to improve work efficiency.

The dates of the  seminar are April 13th and 14th. The hours are 8:00 AM to 6:00 PM. We are inviting delegates and guest speakers along with our employees and management staff for the seminar. We need the seminar hall to accomodate a gathering of 200 people. We also require a booking of 10 deluxe rooms for our guests.

As we discussed, we will need a projectors and screen for display, banner at the entrance and outside the seminar hall, mike for the speaker, podium, surround sound, approppriate lighting arrangement, charging points for the laptops with Wi-Fi.

On April 14th will have a catered breakfast. I would appreciate your faxing the menu choices as soon as possible, but no later than Wednesday, March 5th.

I would also appreciate receiving the projected costs for our meeting. You not need to include the lunch catering costs at this time. Could you fax or e-mail your costs projections by February 16th? I will give you final confirmation of our reservation by close of business on the 16th.

I want to thank you for your help in planning our seminar, I look forward to meeting you next week whe I come to look over your facility.

Best wishes,



Magdalena




2. Reservation Confirmation Letter


Ms . Magdalena
Marketing Manajer
Grobakz Seo Team
495 Valley
River, 10371



Dear Ms. Magdalena

This letter is confirmation of your reservation at the Double Tree by Hilton Hotel.
This letter will confirm our subsequent telephone call discusing plans for your meeting.

We understand and know what you need for your company would like to reserve our conference facilities of Aprl 13th. Delegates, employees, management staff and 200 people will attend your meeting. You will need deluxe rooms for our guests for the week’s stay.

As you request in your letter, we will provide projectors and screen for display in the large room. We also know if you need banner at the entrance and outside the seminar hall, but we must know what the article will be written in the banner. Please provide us this information two weeks before the start of the conference.

We also  provide facilities to the guests rooms, namely safety deposit, box mini bar, satellite television program. Please tell us if there are inadequate facility. This request can be submitted one week before conference.

On  April 14, we will provide a buffer breakfast. The menu choices were faxed to you last Wednesday. Please tell us your menu selection one week before conference.

As you reduested, I faxed the projected costs last week. After yoiu decide on the required equipment and the type of breakfast, we can finalize the cost estimate

We were glad have the opportunity to cooperate with your company. We look forward to showing you our facility when you visit our hotel, and we hope you are statisfied with our service.

Sincerely



Eva Riana



Senin, 07 November 2016

Business Phone Call

  1. Example Conversation About Meeting Appointments

  2. Receptionist    : Good afternoon, PT.Binsar, may I help you?
    Magdalena      : Yes,  I would like to speak to Bruce , please.
    Receptionist    : I'm sorry, Mr. Bruce is out of the office at the 
                            momentMight you want to make an arrangement or 
                            leave massage?          
    Magdalena        : Yes I would like to make an appointment please
    Receptionist    : Is this Friday OK for you? At 5 pm?
    Magdalena      : Yes, OK.
    Receptionist    : What’s your name? 
    Magdalena      : Yes. My name is Magdalena.
    Receptionist    : Could you please spell that, please?
    Magdalena      : Yes, it’s M-A-G-D-A-L-E-N-A.
    Receptionist    : Okay, Magdalena we’ll see you on Friday 
    Magdalena      : Well, Thank you
    Receptionist    : Your welcome.

  3. Conversation about the meetings and should bring documents to the meeting
  4. Magdalena      : Good afternoon Mr. Bruce, I am Magdalena, manager 
                              PT. Makmur.
    Mr. Bruce        : Yes, Good morning.
    Magdalena       : How about our meeting on Friday, sir? what about our meeting on Friday, would you be?
    Mr. Bruce         : Of course I can.
    Magdalena      : What documents are needed to be taken ?
    Mr. Bruc         : Only need prepare  documents such as proposals and 
                              financial statements.
    Magdalena      : It’s only that ?
    Mr. Bruce       : Yes.
    Magdalena      : Well, I prepare all the documents that will be discussed in next Friday, Thankyou Mr.Bruce
    Mr. Bruce       : Your welcome


    3.      Sample scripts make an appointment cancellation
    Magdalena          : Good morning Mr. Bruce, I'm Magdalena. Unfortunately, due to some unexpected business,    
                                     I would not be able to fulfill our promise for tomorrow Friday. What can
                                    we reset again promise for this meeting ?
    Mr. Bruce         : Would it be possible to arrange another time later in the week?
    Magdalena       : What about Saturday this week ?
    Mr. Bruce         : No problem. What time would you like ?
    Magdalena       : I would like to come at 10.00. Would you be? 
    Mr. Bruce        : Oke
    Magdalena        : Thanckyou Mr.Bruce , please forgive me for this cancellation.
    Mr. Bruce           : Oh no problem Ms. Magdalena
    Magdalena        : Thank you for your understanding.
    Mr. Bruce          : Your welcome.


    4. Sample letter to make a meeting appointment official

    PT. BINSAR
    Jln. Kecubung No.21 Jakarta
    Tel. 021-8898989 Fax. 021-8898798

    No. 31 / IM  / VI  / 2016
    Hal : Meeting Request

    Dear :
    Mr. Bruce
    Manager PT. Binsar
    In place
    
    
         We write this letter to request the presence of hearts meeting of Annual meeting. 
    The Management of the PT. binsar in the head office in jakarta want to invite all the heads of 
    the company branches to attend the annual meeting. The meeting will be at:
     
    Day / Date       : Saturday, November 20 ,2016
    Time                : Start at 05.00 pm.
    Venue              : Office PT. Makmur, Jln. Kecubung No.21 Jakarta
    Thus we convey this invitation, given the importance of this event then we would expect the presence of Mr/Mrs right on time. Thank you for your attention.
     
    Best regards
    Manager of PT. Makmur
     
     
     

    Magdalena

Business Phone Call

  1. Example Conversation About Meeting Appointments

  2. Receptionist    : Good afternoon, PT.Binsar, may I help you?
    Magdalena      : Yes,  I would like to speak to Bruce , please.
    Receptionist    : I'm sorry, Mr. Bruce is out of the office at the 
                            momentMight you want to make an arrangement or leave massage?          
    Magdalena        : yes I would like to make an appointment please
    Receptionist    : Is this Friday OK for you? At 5 pm? 
    Magdalena      : Yes, OK.
    Receptionist    : What’s your name? 
    Magdalena      : Yes. My name is Magdalena.
    Receptionist    : Could you please spell that, please?
    Magdalena      : Yes, it’s M-A-G-D-A-L-E-N-A.
    Receptionist    : Okay, Magdalena we’ll see you on Friday 
    Magdalena      : Well, Thank you
    Receptionist    : Your welcome.

  3. Conversation about the meetings and should bring documents to the meeting
  4. Magdalena      : Good afternoon Mr. Bruce, I am Magdalena, manager 
                              PT. Makmur.
    Mr. Bruce        : Yes, Good morning.
    Magdalena       : How about our meeting on Friday, sir? what about our meeting on Friday, would you be?
    Mr. Bruce         : Of course I can.
    Magdalena      : What documents are needed to be taken ?
    Mr. Bruc         : Only need prepare  documents such as proposals and 
                              financial statements.
    Magdalena      : It’s only that ?
    Mr. Bruce       : Yes.
    Magdalena      : Well, I prepare all the documents that will be discussed in next Friday, Thankyou Mr.Bruce
    Mr. Bruce       : Your welcome


    3.      Sample scripts make an appointment cancellation
    Magdalena          : Good morning Mr. Bruce, I'm Magdalena. Unfortunately, due to some unexpected business,    
                                     I would not be able to fulfill our promise for tomorrow Friday. What can
                                    we reset again promise for this meeting ?
    Mr. Bruce         : Would it be possible to arrange another time later in the week?
    Magdalena       : What about Saturday this week ?
    Mr. Bruce         : No problem. What time would you like ?
    Magdalena       : I would like to come at 10.00. Would you be? 
    Mr. Bruce        : Oke
    Magdalena        : Thanckyou Mr.Bruce , please forgive me for this cancellation.
    Mr. Bruce           : Oh no problem Ms. Magdalena
    Magdalena        : Thank you for your understanding.
    Mr. Bruce          : Your welcome.


    4. Sample letter to make a meeting appointment official

    PT. BINSAR
    Jln. Kecubung No.21 Jakarta
    Tel. 021-8898989 Fax. 021-8898798

    No. 31 / IM  / VI  / 2016
    Hal : Meeting Request

    Dear :
    Mr. Bruce
    Manager PT. Binsar
    In place
     
         We write this letter to request the presence of hearts meeting of Annual meeting. 
    The Management of the PT. binsar in the head office in jakarta want to invite all the heads of 
    the company branches to attend the annual meeting. The meeting will be at:
     
    Day / Date       : Saturday, November 20 ,2016
    Time                : Start at 05.00 pm.
    Venue              : Office PT. Makmur, Jln. Kecubung No.21 Jakarta
    Thus we convey this invitation, given the importance of this event then we would expect the presence of Mr/Mrs right on time. Thank you for your attention.
     
    Best regards
    Manager of PT. Makmur
     
     
     

    Magdalena

Business Phone Call

  1. Example Conversation About Meeting Appointments

  2. Receptionist    : Good afternoon, PT.Binsar, may I help you?
    Magdalena      : Yes,  I would like to speak to Bruce , please.
    Receptionist    : I'm sorry, Mr. Bruce is out of the office at the 
                            momentMight you want to make an arrangement or leave massage?          
    Magdalena        : yes I would like to make an appointment please
    Receptionist    : Is this Friday OK for you? At 5 pm? 
    Magdalena      : Yes, OK.
    Receptionist    : What’s your name? 
    Magdalena      : Yes. My name is Magdalena.
    Receptionist    : Could you please spell that, please?
    Magdalena      : Yes, it’s M-A-G-D-A-L-E-N-A.
    Receptionist    : Okay, Magdalena we’ll see you on Friday 
    Magdalena      : Well, Thank you
    Receptionist    : Your welcome.

  3. Conversation about the meetings and should bring documents to the meeting
  4. Magdalena      : Good afternoon Mr. Bruce, I am Magdalena, manager 
                              PT. Makmur.
    Mr. Bruce        : Yes, Good morning.
    Magdalena       : How about our meeting on Friday, sir? what about our meeting on Friday, would you be?
    Mr. Bruce         : Of course I can.
    Magdalena      : What documents are needed to be taken ?
    Mr. Bruc         : Only need prepare  documents such as proposals and 
                              financial statements.
    Magdalena      : It’s only that ?
    Mr. Bruce       : Yes.
    Magdalena      : Well, I prepare all the documents that will be discussed in next Friday, Thankyou Mr.Bruce
    Mr. Bruce       : Your welcome


    3.      Sample scripts make an appointment cancellation
    Magdalena          : Good morning Mr. Bruce, I'm Magdalena. Unfortunately, due to some unexpected business,    
                                     I would not be able to fulfill our promise for tomorrow Friday. What can
                                    we reset again promise for this meeting ?
    Mr. Bruce         : Would it be possible to arrange another time later in the week?
    Magdalena       : What about Saturday this week ?
    Mr. Bruce         : No problem. What time would you like ?
    Magdalena       : I would like to come at 10.00. Would you be? 
    Mr. Bruce        : Oke
    Magdalena        : Thanckyou Mr.Bruce , please forgive me for this cancellation.
    Mr. Bruce           : Oh no problem Ms. Magdalena
    Magdalena        : Thank you for your understanding.
    Mr. Bruce          : Your welcome.


    4. Sample letter to make a meeting appointment official

    PT. BINSAR
    Jln. Kecubung No.21 Jakarta
    Tel. 021-8898989 Fax. 021-8898798

    No. 31 / IM  / VI  / 2016
    Hal : Meeting Request

    Dear :
    Mr. Bruce
    Manager PT. Binsar
    In place
     
     
         We write this letter to request the presence of hearts meeting of Annual meeting. 
    The Management of the PT. binsar in the head office in jakarta want to invite all the heads of 
    the company branches to attend the annual meeting. The meeting will be at:
     
    Day / Date       : Saturday, November 20 ,2016
    Time                : Start at 05.00 pm.
    Venue              : Office PT. Makmur, Jln. Kecubung No.21 Jakarta
    Thus we convey this invitation, given the importance of this event then we would expect the presence of Mr/Mrs right on time. Thank you for your attention.
     
    Best regards
    Manager of PT. Makmur
     
     
     

    Magdalena

Business Phone Call

  1. Example Conversation About Meeting Appointments

  2. Receptionist    : Good afternoon, PT.Binsar, may I help you?
    Magdalena      : Yes,  I would like to speak to Bruce , please.
    Receptionist    : I'm sorry, Mr. Bruce is out of the office at the 
                            momentMight you want to make an arrangement or leave massage?          
    Magdalena        : yes I would like to make an appointment please
    Receptionist    : Is this Friday OK for you? At 5 pm? 
    Magdalena      : Yes, OK.
    Receptionist    : What’s your name? 
    Magdalena      : Yes. My name is Magdalena.
    Receptionist    : Could you please spell that, please?
    Magdalena      : Yes, it’s M-A-G-D-A-L-E-N-A.
    Receptionist    : Okay, Magdalena we’ll see you on Friday 
    Magdalena      : Well, Thank you
    Receptionist    : Your welcome.

  3. Conversation about the meetings and should bring documents to the meeting
  4. Magdalena      : Good afternoon Mr. Bruce, I am Magdalena, manager 
                              PT. Makmur.
    Mr. Bruce        : Yes, Good morning.
    Magdalena       : How about our meeting on Friday, sir? what about our meeting on Friday, would you be?
    Mr. Bruce         : Of course I can.
    Magdalena      : What documents are needed to be taken ?
    Mr. Bruc         : Only need prepare  documents such as proposals and 
                              financial statements.
    Magdalena      : It’s only that ?
    Mr. Bruce       : Yes.
    Magdalena      : Well, I prepare all the documents that will be discussed in next Friday, Thankyou Mr.Bruce
    Mr. Bruce       : Your welcome


    3.      Sample scripts make an appointment cancellation
    Magdalena          : Good morning Mr. Bruce, I'm Magdalena. Unfortunately, due to some unexpected business,    
                                     I would not be able to fulfill our promise for tomorrow Friday. What can
                                    we reset again promise for this meeting ?
    Mr. Bruce         : Would it be possible to arrange another time later in the week?
    Magdalena       : What about Saturday this week ?
    Mr. Bruce         : No problem. What time would you like ?
    Magdalena       : I would like to come at 10.00. Would you be? 
    Mr. Bruce        : Oke
    Magdalena        : Thanckyou Mr.Bruce , please forgive me for this cancellation.
    Mr. Bruce           : Oh no problem Ms. Magdalena
    Magdalena        : Thank you for your understanding.
    Mr. Bruce          : Your welcome.


    4. Sample letter to make a meeting appointment official

    PT. BINSAR
    Jln. Kecubung No.21 Jakarta
    Tel. 021-8898989 Fax. 021-8898798

    No. 31 / IM  / VI  / 2016
    Hal : Meeting Request

    Dear :
    Mr. Bruce
    Manager PT. Binsar
    In place
     
     
         We write this letter to request the presence of hearts meeting of Annual meeting. 
    The Management of the PT. binsar in the head office in jakarta want to invite all the heads of 
    the company branches to attend the annual meeting. The meeting will be at:
     
    Day / Date       : Saturday, November 20 ,2016
    Time                : Start at 05.00 pm.
    Venue              : Office PT. Makmur, Jln. Kecubung No.21 Jakarta
    Thus we convey this invitation, given the importance of this event then we would expect the presence of Mr/Mrs right on time. Thank you for your attention.
     
    Best regards
    Manager of PT. Makmur
     
     
     

    Magdalena